We engaged NA Global to undertake a mystery shopper exercise with our members. They delivered the project on time, within budget and providing our team with professional support to enable the questions to be crafted in a way that we derived maximum benefit from the project. Throughout, the team at NA Global were both helpful and easy to deal with, nothing seemed too much trouble. I would not hesitate to use them again.
NA Global recently supported LHP to consult with our customers, staff, key stakeholders and Board as a part of our preparations to create our 2022- 2027 Corporate Strategy ensuring that the customer voice shaped our priorities for the future and met the expectations of stakeholders. A very thorough consultation took place through on line and telephone surveys, backed up by focus group feedback to ensure that our priorities meet the expectations of those in receipt of services and those delivering services.
We always find working with NA Global Research a pleasure. We have used NA Global Research for many years and have always been happy with the work. The projects are delivered on time and budget, and help us to make the most effective decisions for the business.
We are always pleased with the work NA Global Research carries out for us. Their stakeholder research is thorough and in-depth and gives us a good understanding of how our organisation is perceived among our key stakeholders.
We engaged NA Global to conduct our 2019 and 2021 Customer Surveys to enable us to measure customer satisfaction across Trident Group’s Housing, Care and Support services in addition to gaining intelligence on our customer’s experience. With the same core team undertaking both surveys, their understanding of the diversity of our work, both as a social housing, and care and support provider, allowed them to develop with us an approach which would allow the maximum results to compare key satisfaction information. They provided flexibility to collect responses via a range of methods. Detailed results and comparative reports enable us to identify and to drive real improvement. We would not hesitate to engage NA Global to support us in future work.
NA Global Research undertook a thorough survey of our stakeholders which included senior local authority executives, government bodies and key partners. The telephone and on-line research was conducted very professionally and delivered on time, and helped to shape our strategy going forward.
We appointed NA Global Research to carry out a market sizing exercise for a number of our core markets. The work was diligent, insightful and conducted very professionally to tight timescales. I would not hesitate in recommending the services of NA Global Research.
With NA Global you work direct with the principle directors who work accurately to the brief and provide quality reporting. NA Global has a very flexible approach and their experience and expertise are invaluable in defining and executing research projects. NA Global has become our research agency of choice in the UK and we continue to have a great working relationship.
We have worked with NA Global Research on a number of large and small scale projects, they are always professional and helpful, during the project they offer relevant guidance where appropriate, and provide regular updates on progress throughout the process and then deliver in a timely manner. Overall we have a very good working relationship.